Consumer Behavior

Consumer Behavior
What Customer Success Teams Are Prioritizing In 2026 and What the Data Shows Is Working

by admin January 24, 2026

by admin January 24, 2026

Customer Success (CS) teams are operating in a far more demanding environment than even…

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Consumer Behavior
How We Accelerated a Year of Security Work in Weeks

by admin January 9, 2026

by admin January 9, 2026

Over the past few weeks, I have spoken with many of you regarding the…

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Consumer Behavior
‘What Can I Do Today?’ A CEO’s Guide to Salesforce Integration Security

by admin December 24, 2025

by admin December 24, 2025

Over the past few weeks, I’ve had dozens of conversations with CEOs whose products…

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Consumer Behavior
The Content That Defined 2025: AI, Retention, and Staying Human

by admin December 19, 2025

by admin December 19, 2025

Here’s a look back at the Customer Success (CS) content that defined the year.…

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Consumer Behavior
Business Continuity Support During Our Security Advisory Investigation

by admin December 18, 2025

by admin December 18, 2025

Read the Completed Investigation Summaries from Mandiant and CrowdStrike. [December 8, 2025] Last week,…

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Consumer Behavior
Supporting Our Customers and Community: An Update on the Recent Security Advisory Related to Gainsight

by admin December 18, 2025

by admin December 18, 2025

Read the Completed Investigation Summaries from Mandiant and CrowdStrike. [December 8, 2025] Click to…

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Consumer Behavior
Pulse Europe 2025 Day One Recap: Building the Future of Retention as a Service

by admin December 18, 2025

by admin December 18, 2025

Today was one fine day in the Emerald Isle. Pulse Europe 2025 is underway…

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